Have Managed IT Questions?

FAQs

Need Answers?

Here's a quick stop for all your questions about CBM-IT and our managed IT services.

If your question isn't here, reach out to us and ask.

What is an MSP?

MSP is short for Managed Service Provider. Think of an MSP as an outsourced, full-service team that improves your business, from strategy to daily operations. In our case, the ‘service’ part of MSP includes managed IT and IT service plans.

We offer fully managed IT to make your technology infrastructure work better for you—with software and hardware upgrades, anti-virus protection, disaster recovery plans, and more.

Why should I switch my managed IT service to CBM-IT?

CBM-IT delivers cohesive, top-to-bottom solutions that simplify your operations.

We’ve been in business for 45 years and we’ve helped companies across Alberta grow through successful, long-term relationships. Our clients love that we’re local, flexible, and that we stay true to our values.

What if we already have internal technical IT support team?

We want to help them by making your IT department bigger.  Your organization will feel the benefit of having an entire team of local IT experts monitoring and fine-tuning your systems. Each client has a proactive technology team monitoring their account. Additionally, we provide after-hours support service with our helpdesk and on-site support team for in-person assistance.

This level of care takes the stress of IT management off your plate so you can focus on doing what you do best: running a successful business.

Does your firm come to my office when I have a problem?

We provide responsive on-site service when you need it. If you experience a shut-down or you’re stuck with a software bug, you can call us for support or call us for support at 780-989-8621 for our IT/Helpdesk.

How much does IT downtime cost a small business?

System downtime used to be a small problem. Now that much more of your business relies on digital platforms, an hour-long power outage can mean significant loss.

Although no two businesses are affected in the same way, the average cost of a minute of downtime is $5,600. For small and medium-sized businesses especially, every customer counts — and you suffer more with every lost opportunity to provide service.

What company sizes benefit from managed IT services?

All companies benefit from managed IT. It’s especially crucial for SMBs who don’t have the staff numbers for a full-sized IT team. A small IT team is better than nothing at all, but your small team might not have time for anything outside answering support calls and putting out fires.

Our managed IT service supports you by providing:

  • 24/7 monitoring
  • Preventative maintenance
  • Anti-virus protection
  • Active security
  • Annual IT assessments
  • Disaster recovery
  • Responsive on-site service
  • Data backup

Talk to us today to get more questions answered.

Managed IT services to keep your business connected

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